Cell Phones, the Good, the Bad and the Ugly

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So I’ve spent the better part of the past two days working with my Nokia 9290. I’ve spent a few hours on the phone with both T-Mobile and Nokia, trying to solve my technical problems. After achieving on first name familiarity with Level 5 technician Christine at T-mobile she was able to reproduce my problem but unable to fix it. So I came to the inevitable decision, I had invested too much time in an undependable/unworkable solution, and I was going to have to send it back and choose another phone. Everybody was genuinely helpful, everything was cancelled and all fees were refunded, so thumbs up for good customer service.

My problem is I’m looking for a REAL web browser in a phone, the WAP stuff just isn’t going to cut it for me. Yes I’ve seen phones like the Palm Treo 600 which seem to have it all. I have a problem with having your all of your equipment in one unit. Drop and break it and you’ve lost not only your cell phone and PDA, but it’s going to cost $600 to replace it. So I’d much rather have individual devices that can communicate with each other wirelessly via Bluetooth.

As FilmgoerJuan correctly pointed out in a previous post (link) Sprint does indeed hobble the device (see info). Well it seems when people like Mark Hedlund of O’Reilly point it out, and throw some viral marketing into the mix, it seems that things can actually get fixed. Sprint now says they will update this feature in the future (see info). While they say they this decision was never based on a revenue stream model, I wonder if they could convince someone like their mom of that. However they were at least smart enough to realize they mad a bad decision, and fixed it, so again thumbs up for customer service.

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