They are by far the worst hosting company. They make it impossible cancel and account, and if you don’t do it correctly they will keep billing you. Think you’ll be ok when your credit card expires don’t worry they will keep billing you and eventually refer you to collections. When you call to speak to a supervisor and tell them to cancel an account you aren’t using anymore and is in collections, they still won’t cancel it. They will however keep sending you an email to an address that no longer is in existence and refer you to their online web form.
1 & 1 Web Hosting Sucks
1 & 1 Hosting provider sucks
1 & 1 Hosting Sucks
1&1 Internet Web Hosting Sucks
1&1.com sucks
1&1 Control Panel Sucks
1&1 Internet Inc FAQ SUCKS
1&1 Hosting Reviews
Reviews of 1&1
1and1 Web Hosting Sucks
1and1 Hosting provider sucks
1and1 Hosting Sucks
1and1 Internet Web Hosting Sucks
1and1.com sucks
1and1 Control Panel Sucks
1and1 Internet Inc FAQ SUCKS
Reviews of 1and1
1and1 Hosting Reviews
1and1.com sucks
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I’ve had experience with a ton of web hosts too: lunarpages, hostgator, 1and1, etc… and they’re all pretty much bastards when it comes to quality + reliability. Oh yeah, and don’t expect any customer support for $10 a month either.
Try saving yourself some headache. Try asking for referrals on http://www.SpeedyWord.com/. I’ve gotten a few good referrals there. Be careful about those other review sites… a lot of those reviews are paid for.
Yep 1 and 1 suck, I had the same problems when I tried to leave. Other hosts that suck in no order include.
http://www.namehog.net
and
lycos
I am currently with http://www.fasthosts.co.uk and so far they are very very good.
I’ve used IX Web Hosting, which seemed okay, but had a bunch of negative reviews at yourhostsucks.com and apparently is/was (don’t know if they’re still around) affiliated with featureprice. For the past three years or so I have been using Hummingbird Hosting, and while I’ve never had to deal with anyone over the phone, they’re customer service through email and their reliability seem top notch. I just ordered 6 months of the “Beginner” package at 1and1 after seeing the multiple page advertisements in every PC Magazine with ridiculously low (compared to the $18/month I’m paying at hummingbird) prices. I guess I should have checked here first, because it sounds like I might want to stick with hummingbird. But I guess for a little more than $20 for the 6 months, even if it doesn’t work out I won’t have lost much.
== 1and1 BANDWIDTH BLOWS == Yah 1500GB/mth try at the rates we get its closer to 100mb/mth. Thinking of 1and1.com think again!
What happened in Feb at 1and1?
We had pretty good service at 1and1 until sometime in Feb 2007 then things started going crazy. Bandwidth all but stopped! At 1and1.com we have a windows 2003 server, a managed unix server I and a hosted account.
1and1.com tweaked an enviroment variable on the managed server so that our customers could no longer reliably download updates from our website. Their fix after 10 emails back and forth passing the buck back and forth blaming everyone but themseves was to claim I did not have enough memory on my hosted server and try to get me to upgrade to a new package where I’d have to pay upgrade fees to move all of my domain names to another server TOTAL BS. So we moved all updates to our hosted account which worked fine until March then went to crap, stuff that use to download in 12 minutes now takes about 2 hours 20 minutes. YAH their bandwidth blows. Calls to technical support result in … it works great here. So we started sending emails to our customers telling them how bad 1and1 is. Were thinking of going back to yahoo.com (we need bullet proof downloads maybe even akami). I could host my server at home and get a better through put speed.
1and1 says that you can not download a file larger than the RAM memory on one of their unix managed servers. They claim they set some environment variable that pre-caches all downloads before they get downloaded. I think its BS and even more BS that the variable cannot be over ridden. But for $100 more a month I can get a machine with more memory. Although if they are true 8 people downloading a one gb file at the same time from a $400/mth enterprise II managed server will bring it to its knees. Hackers out there I think you know what to do now hint hint…
And on the 3 year account … we liked them so much we bought our servers cancled our 3 year account and they kept billing us until the credit card expired. Another scam. Sign us up for a class action and on the T&C, you sign those limited liability waivers all of the time but lawyers can always find away around them.
I just called the ccompany to ask about their webserver services and explained I was concerned about these(here) many negative comments. I gave them this website and asked why I should trust them to treat me differently than these comments here…There response….Call back later…maybe someone else knows something more about it than do. I don’t think I will choose this ccompany.
Since all of you are wondering why the service is so bad I will tell you just Who they are. Brace yourselves because I am going to introduce you to BIG BROTHER. If they allow this to be posted you will have your answer as to why the service is so bad. I hope every one of you know that every key stroke you make is being logged all of the time, no matter which service you use unless you are using a Ghost Service. Even then though your identity is known but if you abide within the parameters of what’s left of the US Constitution, you will be safe. Just do not be stupid enough to do more than Talk Big and Bad about certain things in this day and age. Now, on to the identity behind 1and1.
OrgName: 1&1 Internet Inc.
OrgID: 11INT
Address: 701 Lee Rd
Address: Suite 300
City: Chesterbrook
StateProv: PA
PostalCode: 19087
Country: US
NetRange: 74.208.0.0 – 74.208.79.255
CIDR: 74.208.0.0/18, 74.208.64.0/20
NetName: 1AN1-NETWORK
NetHandle: NET-74-208-0-0-1
Parent: NET-74-0-0-0-0
NetType: Direct Allocation
NameServer: NSA.1AND1.COM
NameServer: NSA2.1AND1.COM
Comment: For abuse issues, please use only abuse@1and1.com
RegDate: 2006-11-22
Updated: 2006-11-22
RAbuseHandle: 1AD-ARIN
RAbuseName: 1and1 Abuse Department
RAbusePhone: +1-877-206-4253
RAbuseEmail: abuse@1and1.com
RNOCHandle: 1NO-ARIN
RNOCName: 1and1 Network Operations
RNOCPhone: +1-610-560-1617
RNOCEmail: arin-role@schlund.de
RTechHandle: 1NO-ARIN
RTechName: 1and1 Network Operations
RTechPhone: +1-610-560-1617
RTechEmail: arin-role@schlund.de
OrgTechHandle: 1NO-ARIN
OrgTechName: 1and1 Network Operations
OrgTechPhone: +1-610-560-1617
OrgTechEmail: arin-role@schlund.de
If you have reached this point I bet you are either Very Scared or PISSED OFF, Right?
They told me my website is using too much CPU time, and I should switch to a virtual server, I have 30 days to comply. Until then, my site is on an temporary server.
So, I log in to buy a VPS.
BUT: My credit card is only valid until May 31 (about 2 weeks), so they do not accept that one.
(every store on the planet does, just 1and1 does not.)
The new (identical, same number, etc) credit card does not become valid until June 1.
Today, (after 18 days) the website was now taken offline. I guess I will have to wait until June 1.
Missing out on 12.000 page views a day.
1 word of encouragement for 1and 1 disgruntled clients. I empathize with people like myself whom had their Internet experience devastated by 1and1 Internet. It is terrible when you cannot let go and your frustrations and resentment keeps being fuelled by every new posted complaint.
The Do- Godders have gone to sleep. The Federal Trade Commission. The Better Business Bureau, The Attorney General’s office of Pennsylvania and last but not the least ICANN/INTERNIC.
The Word of Encouragement is at my new website
http://tiproster.com same as http://freewebtip.com
This company needs to be investigated. Purple onion news may be the guys…
In the beginning, 1and1 was ok. At least support questions were answered quickly and correctly. Problems started in last 6-9 months or so. The server I was on broke (intermittently). So my site was unavailable. Frequently.
Asked to be moved to another server. They said “no can do.”
I persisted. After much hair-tearing and exasperation, eventually got moved to a reliable server. No money refunded to me.
Recently tried to set up a new site for someone else. It took 45 minutes on the phone — and they still couldn’t get the name right! (Client left while i was still trying to straighten out the name with 1and1)
This was HOURS lost that day. Then they lost the order. Said it wasn’t paid for. (It was, according to credit card compnay) Hours more to straighten out their mess. Uploaded new site files. Server suddenly blocked me. They said I uploaded more than 20 times. First this was not true. Second, should make no difference. (this was the first and only upload ever for this site.) Third — and most astonishing: was told that the person — and the only person — who could “unblock” me from uploading would be unavailable for four hours!!! (I was uploading for new site to go live next day. It was already almost midnight.
First I was polite — and pleaded — then begged — then got outraged. Then threatened to pull my account — and everyone else whom I had recommended and put on their servers. Hung up on “tech support.” Voila! I was miraculously unblocked within 5 minutes. Maybe coincidence?
How do I get off from 1 and 1 collection agency calls which they sent without even letting me know because my credit card expired. Any help is appreciated.
has anyone gotten a lawyer to looking into this? i have stories like everyone else on this site. I don’t know anything about starting a class-action lawsuit. has anyone made any progress on this?
Response for Max Hodges, The Attorney Generals Office will tell you to read 1nd1’s terms of service and that you agreed to them .” You waived your rights to class actions ! “. 1and1 is a big company with a lot of small account holders upset at them. The people who are suppose to stop them just plainly do not accept the responsibility. The Better Business Bureau, The Federal Trade Commission , The Attorney Generals office , etc etc…. all have enough information to act on a multitude of complaints, and they just shuffle things around until eventually the noise goes away and a new series of complaints starts the ball rolling again. I would not be suprised if 1and1 and the Pennsylvania Attorney General’s Office were in the same building.
I would not be suprised if they discuss our comments over lunch… read more at=
Tip Roster
dont you know that people in the philippines have more knowledge in grammar than people from US?
US just speaks english of course with the accent but they are dumb.
I am having the same problems most of you have experienced with 1&1. Poor service, down times, poor customer service, long waits foe support and now cancelled my services on Jan 13th and I am still getting billed and my account is locked and I can’t seem to transferr my domains.
Anyone interested in joining me in a class action lawsuit. Leave a post and I’ll check back with you.
Barry
Barry ,According to 1and1 T&C , You waived your rights to class actions.
and I did the same thing… You can however join me if you wish at 1and1 CLASS ACTIONS
Did you consider small claims court ?
Thay are the worst….
We have 30 domains…100’s of email accounts..
One customer has sent some spam..So they have blocked all domains and Email accounts in our business package..Then they don’t say which email account the “Spam” has come from..So we have 100’s of users without any email..
You can call their 24/7 help desk..but they can’t help..it’s the abuse or the admin department. and they dont work nights or weekends…Worse have you noticed they allways put you on hold for 3-5 mins…it’s a premium rate line, so I guess they just talk to another customer while you are clocking up a few more $$$
I purchased a hosting package on there website, when it wasn’t setup 24 hours later I rang and was told by the customer service (in the Philipines) to call there accounts dept. after 18 minutes on hold I was told it will take 3-4 days to setup the hosting. I used to work in a hosting company even the least automated company cen setup a hosting account in 3 days, let alone one that claims it’s the biggest. These guys can’t be the biggest, no customer would put up with that….why didn’t I remember you wrote this before I lost 3 days of my life…
Being thrown in collections wrongfully and being locked out of your property are serious offenses. Also, if monies are being taken from you after cancelling an account, that is just plain theft. A collection on you credit report is very damaging these days. Even one collection is very damaging and being locked out of your domain is being locked out of your home by a landlord. That is a civil rights violation. File your complaints accordingly and the right way. I was a 1and1 customer until they double billed my for the simple submission service and they would not give me a refund. I not only cancelled my account with them but withdrew my credit card info. They tried to put me in collections, but I disputed with the collection agency and them. As what I believe to be a retaliatory act, they will not transfer my domains and have me locked out so I can’t do it myself. I am losing revenue and positioning and me personally, am not going to just lie down and take it. I am entertaining the thought of bringing criminal complaints. If anyone is in the same position as I, let me know.
1and1 is one of the two worst hosting companies that I’ve used — the other being GoDaddy.
Don’t forget their feature “Exclusively for 1&1 customers” called “Empty Pages Parking” which means instead of sending regular Apache 404 pages, they send a page of their PPC ads on your site when a page is not found (by default).
Updated Info:
These are the people you will need to address your complaints to if you can’t get satisfaction through the usual means and for service of court process
Mr Thomas Volrath-CEO & Mr Sebastian Moser-Head Of Customer Care. I used the Pennsylvania address and the 16105601501 Fax #
I spoke with “Dan” (probably an alias) in billing today and was told by him that even though I had a 3 month payment plan, it went to a yearly because I used the “Free” software that was given away with the Business Plan. It is in the TOS is what he told me. If this is in their TOS now, they are re-writing it to suit the occasion. Record your conversations….
I will keep you posted.
In my books , 1and 1 does not have Customer Care employees,
I am offended when names such as ” Mr Thomas Volrath-CEO and Sebastian Moser-Head Of Customer Care” are submitted as being a solution to a problem. I hold to my belief that they are part of the problem.
I have letters from Moser which he submitted to investigating bodies regarding my filed complaints. The letters are totaly misleading, twisted representation of the truth, meticulously prepared in an attempt to cover up their nasty dealings. If you are under the impression that management at 1and1 is the cure to your problem ,GOOD LUCK !!!
I have a developer account with 1and1.com. I have 60+ domains with them, most of them have the private Registration option. Can i switch out ALL my domains with another company? If so, how? I don’t want to use them anymore, but don’t want my service to go down or lose any of my names.
Thank you,
Kennedy
Kennedy,
Are you having outages too. Over the last 7 days, I have been down for 96 hours. I too have about 35 website.
500 Internal Server Error
An unexpected condition was encountered. Please try the request again.
I have been using them for over 4 years now and really got messed up lately.
I have over 70 domains with them and now non of them is online.
I am definitely leaving them.
Thanks.
David Okafor
The African Store
moved my site to 1and1 last week – regreting it majorly … rang them up about 6 times already and now they have lock me out of my account because they received complaints that I sent a newsletter out to people who opted in to receive it !
I guess I have been lucky. We have been using them for about 5 years and have not had any real problems. Only a few outages and those not for very long. I am expereincing one now and that had me concerned as they said all MS Hosting sites are down.. so I googled and found this site.
My experience on a shared server, so far have been good and I have alwys managed to get an english speaking tech support person at any time. It is interesting to see that not everyone seems to have had a good experience. As far as the billing problems when cancelling.. that is troublesome but I had the same problme with AOL years ago.
Their support is clueless. Once your site is down – you may as well pack up and move hosts, they will take weeks to get back to you and there is not a chance that they will even remotely assist you in fixing the problem. Even if you know what the problem is – they are not capable of following simple instructions – they don’t even know how to access server logs to see what is causing script timeouts. Their 24/7 phone line is often “experiencing high call volume” and asks you “please call back later” and then just hangs up. Stay away from 1and1 if it’s reliability and support you’re looking for. The price is great but not worth it.
I have not had any problems with 1and1 – perhaps I have been lucky… I had many more problems with godaddy.
We changed to 1and1 about a year ago for email and web hosting. Our local provider decided to pack it in and recommended 1and1, saying that his only complaint was their spam filtering. We’ve had several minor issues of short email outages here and there since then, but today looks like a major failure. 1and1’s web site and servers seems to be down. Reading these logs has made me wonder what I got into here. Can I change providers and hosting while 1and1 is down?
I have been a customer since 1999 when they were innovative and good. They have since become the most incalcitrant, least customer friendly, most incompetent hosting company on the planet. They do not answer complaints (yet they have a dedicated complaint email address), they cannot help with technical queries because they have outsourced their Tech Support to an Indian call centre where operators work off a screen. Their 0845 number costs over 30p a minute on Skype (!). They put you on hold forever and give nonsensical replies. They have the temerity to send you Quality Assessment questionnaires afterwards and they threaten you with legal action when they fail to take payment in advance for domain names you no longer need but which they deem to not have expired and therefore, as a result, charge you for them. Unless you pay all your domains go offline (including the ones you have actually paid for) rather than the ones you have not paid for.
Their blatant disregard of even basic customer service and their inability to understand that mistreating their customers is going to rebound deserves a robust customer response where we vote with our credit cards. I am moving my over 100 domains from them and, for once, I really believe this is a company that deserves to go out of business.
I am also a victim of their shoddy practices. Cancelled a sharepoint service within the trial period back in Nov 2004. Then got a over 700 notice from a collection agency.
1and1.com just doesn’t care I am taking them to small claims court and moving all my services to godaddy.com
I like Franks small claims court approach . According to the 1and1 contract everyone has a year to file a complaint. I think to initiate a class action is only wishfull thinking, however small claims court is very realistic and within reach . Notoriety for 1and1 in every small claim court , would be just as effective as a class action and would help to bring them to justice.
TIP ROSTER
We were 1and1 customers since they arrived on the market (2003). We had 2 root servers + 10 exchange hosting + sharepoint. Never a problem with them.
Early 2005, I took their free 1 year business hosting to play with. I cancelled it in July 2005.
Few weeks ago (07/2007) looking at my credit report I noticed a collection report for $30 from 1and1… that costs a bunch of points. I called 1and1 billing about these $30 – they don’t have a clue, my account has always been current. weird. I asked them to investigate…
The $30 is the famous 1 year free business hosting I supposedly never cancelled. I complained about the situation and told them that I would pay but I needed the crap removed from my credit report, they can’t do it! It depends on the collection agency for which they don’t have a name nor a phone number.
That’s ok… I signed with a local company and cancelled everything we had with 1and1 – over $500 monthly lost for a stupid $30.
I got 4 phone calls from billing, sales and an admin offering me 20% discount but the only thing I requested was a written confirmation of all cancellation which I received 3 days later.
Was just about to sign sign-up when I stumbled across this forum. I am changing from Dot5hosting for nearly all the same reasons so don’t go there either.
my experience with 1and1 is very simpler to yours.
I had billing setup with paypal for 1and1 , bill was paid via paypal on the 8th of august , then 5th of this month they shutdown the site saying they did not get payment for a domain name that i had canceled back in 2005 , apparently they were still billing me for that domain.
so , i canceled my account a hired an attorney .
after the attorney called them i got a nasty email from them.
1and1 BLOWS BIG TIME
I have been a customer of 1and1.co.uk for 3 or 4 years. In that time I have registered 30+ domains with them, spent a lot of money with them and on the whole had a pretty fault free service. HOWEVER their tech support is in the Philippines and it is unfortunately very poor.
Recently I have had to rehost 3 websites elsewhere simply because they have either mysteriously ceased to work or have gone very slow. The respose from 1and1 tech support is always to fob me off so I have found that for my sanity rehosting is the quickest and easiest solution. I have started a programme of moving all my websites from 1and1.
Perhaps one day when 1and1 lose a significant part of their customers they will take customer service seriously.
Well, I was on a small semi-annual plan for hosting payable through my credit card. I don’t rely on it much and didn’t pay any attention to it. When my VISA credit card was renewed in July, it had a new account number, which required me to notify everyone who bills me regularly of the new account number. Because of the small amount here, I forgot to notify 1and1.com, and didn’t notice that there was no deduction from my account for the $16.76 due for the next 6 months. I received no email from the company about any problem.
When I tried to upload some files this month, I suddenly couldn’t get in. I emailed them and was told me account was frozen because of a billing problem. They walked me through updating my account number online, and I asked if this would free up my account. They then said, “No, this went to a collection agency because the bill (which they say is some $37) is outstanding over 30 days, and you have to give them your confirmation number, and they’ll straighten it out and contact us, and your account will be available within three business days.
So, I call them up and our call runs up to 2:00 p.m. Pacific Time today. Bingo, the phone call terminates at 5:00 p.m East Coast time in the middle of our conversation, so I can’t even find out what’s going on. And, I have no way of knowing if this has affected my credit report short of ordering up a report.
So, even though I didn’t get any warning of the problem, the bill is sent off to collection for an amount higher than I agreed to for service that they didn’t provide. I am so going to get their asses in a sling.
I’ve had an exchange account with 1and1 for about 7 months with no issues until this week. I just called their support (definitely in the Phillipines and their was no wait time) and my issue was resolved in 5 minutes. I’m pretty satisfied and you can’t beat their prices. So many haters.
It’s funny when people who have had good experiences with a company try to tell people who have had bad experiences with a company to not be “haters”.
Brent, Thanks for the gift as it is my Birthday tomorrow ! The gift is your response to ALEX.
OF course out of Five Million clients some are likely to find satisfaction with 1and 1 .
I do not think Gray Wolf’s Blog is in existence for them. In all fairness it more so supports the victims, who were promissed 90 Day Money Back Guarantees, Hundred Percent satisfaction. Victims who end up being sent to collection and have their credit ruined and their Internet experience destroyed. Victims who get raped from their accounts and are humiliated for having embarked in a contract that is simultaneously mind boggling and entraping.Victims whom have horrendous stories totell
Personally, I do not Hate 1and 1, I LOATHE them with a passion… Yes they just might be the cheapest thing on the market but so what!
They nontheless place a new face on the
TERM BUYER BEWARE !
So many haters ???
What do you expect ??? … a large group of clients sent to collection and responding with gratitude?
LOlz loosers and suckers…….. build your own business hahhaha ahahahha hahaha hahhaha
Their billing department is a joke! They sent me an email saying my account was 3 months past due.Turns out my account info just needed to be updated. So I updated it. I was told I was not going to get charged any late fees by a member of their billing department since this was the first notification I got. However, they charged me anyway and when I gave them the detailed information of the representative I spoke with they still said”Nope, cannot refund you because it was 3 months past due”! I had no idea there was any issue till a week before. The representatives contradict each other then chooses the option that benefits them. Oh ,and I love their 2 sentence responses.They seem like they never even bother to read what you write.
Hi,
I have been using 1&1 for a long time now and generaly speaking they have been ok at best. Their servers have crashed twice in 2007 already. The second time was this past Thursday and they lost my exchange calendar. They insist it is not their fault and that no data got lost. They dont let you speak to a supervisor or a real technician for that matter. As of this afternoon they have washed their hands clean of this. The last email stated:” Thank you for contacting us.
We do not offer “backups” per say. We do have rundancy in place so if a drive or something would go down the data can be restored over to the rest of the array. No data was lost due to server issues. I appologize for your troubles.” So how come all the other “techs” have been claiming that I will get my data back from the backup they will pull?!
Something HAS to be done about 1&1. The disclaimers cant stop you from starting a class action suit. I am ready for one as I have lost 3 weeks worth of billing due to their servers crashing and the non responsibility of theirs. That translates to roughly $7000 to me. And that is just one person! If interested leave a note here and we shoudl get the ball rolling.
GC.
I have recently dealt with 1and1. Heres the story, my site was going find and so was my business then all the sudden all my products just disappear. I was wondering what the heck is going on and it seemed to me like i was hacked. I call 1and1 and told them to back it up to a certain time. They said ok it will take around 24-48 hours. 72 hours later i was given a database/files that were the same exact files AFTER we were hacked. So i call in again and they said oh we made a mistake and we will fix it so i wait another 24-48 hours. But i had a feeling i should call back the next day to see whats going on. I called that day to find out that there was no dispute on file or anything on the account. Funny thing was i was transferred to a supervisor who told me that there are daily updates and your files are gone. So in conclusion i had about 7-8 days with no files no products and all my customers e-mailing me daily asking what happend and how come they can’t order. Losing me in 10’s of thousands of profits. Me and my whole team of lawyers are looking to file a claim towards 1and1 and taking them down for good. Please e-mail me your stories and what kind of information you can help provide us.
-
Calvin Tran
GotV3.com LLC
Chief Executive Officer
CEO@GOTV3.com
WHO WILL REALLY DO IT????-1and1=0
Hi, I have a whole bunch of correspondence and e-mail stored away .
I filed reports with the Better Business Bureau..With The Federal Trade Commission,
with the Pennsylvania Attorney General – Tom Corbett.
IT is all a waste of time so it seems.
1 and 1 ripped me off of 173 domains,
I have less than 1 year to take legal action and it is not worth my time.
Should you seriously take legal action against 1and 1 I would gladly
supply your attorneys with all the documentation at my disposal.
I believe that 1and 1’s contract could and should be challenged. I would like to see 1 and 1 be held accountable for all the damages they made through their service,misrepresentations and collection agency . I would very likely offer to be a witness in an action which is meant to bring 1and1 to justice and put an end to their unethical business practices . ..
FERN DUMAS
pixles@cottagenorth.com
File suit. Your domains are worth money and they stole them.
Had it not been for this I would have signed up for 1&1. Take some pleasure from the fact that you have cost them some business.
CLASS ACTION, I am 100% for it.
How can we get this rolling?
We need to hit them were it hurts, in their pocket.
They need to fire some managers at that company.
1and1 are a useless company. Their hosting is terrible – my 1and1 hosted site goes down for 3 days and they tell me they consider this acceptable, but they won’t tell me why it has happened. Many angry phone calls later, my site is back up again, and then a week later it goes down again after they promised it won’t happen again.
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