They are by far the worst hosting company. They make it impossible cancel and account, and if you don’t do it correctly they will keep billing you. Think you’ll be ok when your credit card expires don’t worry they will keep billing you and eventually refer you to collections. When you call to speak to a supervisor and tell them to cancel an account you aren’t using anymore and is in collections, they still won’t cancel it. They will however keep sending you an email to an address that no longer is in existence and refer you to their online web form.
1 & 1 Web Hosting Sucks
1 & 1 Hosting provider sucks
1 & 1 Hosting Sucks
1&1 Internet Web Hosting Sucks
1&1.com sucks
1&1 Control Panel Sucks
1&1 Internet Inc FAQ SUCKS
1&1 Hosting Reviews
Reviews of 1&1
1and1 Web Hosting Sucks
1and1 Hosting provider sucks
1and1 Hosting Sucks
1and1 Internet Web Hosting Sucks
1and1.com sucks
1and1 Control Panel Sucks
1and1 Internet Inc FAQ SUCKS
Reviews of 1and1
1and1 Hosting Reviews
1and1.com sucks
If you have a scraper please feel free to reproduce this post in it’s entirety and if you need help building one so you can republish this post let me know I’ll help in any way I can.
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I’m there dude. I’ll take it in its entirety.
They billed me for a free trial once, which I didn’t use because their control panel sucked.
I ignored their e-mails, and haven’t heard from them since.
They really do suck.
1and1 sucks so much
hahaha I have to laugh Michael for 2 reasons. I wasn’t the only one who got thrown into collections after “cancelling my account” and changing my address and credit card info.
Also I remmeber talking a web design job I had a few years ago that I had to work with the web host for some Sharepoint off-site hosting and they were totally wrong with some of their support. Later I found that the company was 1&1 and again I was given horrible service. The accts payable rep said it took her 2 months of calls and emails to get that account to stop rebilling the company too.
http://www.1and1sucks.com
I’ve been searching for hosting services and was considering 1&1 hosting, virtual servers and 1 and 1 dedicated servers as sometimes a bigger web hosting provider means better, more efficient service. At this point, since I value Mike’s opinion, and since his experience with 1and1 sucks, I will not be hosting any websites with 1and1 nor using 1 and 1’s virtual or dedicated servers. It looks like a classic scam Mike, though in this case 1&1 would likely profess innocence. However, if you establish a recurring pattern of 1 and 1 ignoring proper requests then there might be grounds for a class-action lawsuit against 1 and 1. I’d sue 1&1 for you if I wasn’t so busy with other litigation. Maybe it’s time to file a complaint with the attorney general about 1and1’s shoddy behavior? Maybe it’s time to report 1 and 1 to the FTC? You just can’t take this lying down.
hey , what a good place for cheap hosting? im using namecheaps people host (3.95 per month) and they used to be decent but lately they’ve been screwing up alot and wont answer my support emails. I think i want to find someone else.
yeah I’ve had my problems with it lately – but in the early days they were quite good – whilst I was on holiday and not keeping an eye on my main website, it suddenly took off and way exceeded the bandwidth – first I knew of it was an invoice for a £1000!!! which they had already taken from my Visa – one phonecall and they upped my contract to business level and refunded the grand – thank heavens.
Obviously not enough staff to run the thing properly now.
Michael,
Why not scrape it yourself? I think you know a few people with the odd scraper script… I’m sure one or more would be happy to help
haha, got da same probs with 1&1 (1und1) in germany.
1&1, 1and1, 1und1 sucks!!!
I signed up with them once, but cancelled within the same week. They are a horrible company, stay away from them at all costs (seriously, even if it costs you money, stay away!)
I recommend LiquidWeb or LayeredTech (for dedicated services), or DreamHost / Site5 for shared hosting.
I was using them, we got popular, then they started moving our servers around. I am in the last stage on untangling myself and truly believe that 1and1 sucks more than words can tell.
And the worst part is that I need to cancel the account shortly and know it is going to be a cluster f#$%
Had a run in with them about 5 months ago. Count me in.
Globat also sucks XXXX.They keep trying to bill my credit card for some hosting charges a year after I transferred some domains away from them.
Good thing I can lock my credit card from them.
In case they do a search: GLOBAT SUCKS! STAY AWAY!
I’m guessing you’re not a fan of 1&1 then? I totally agree with you on this though, they messed me around, so i’ve never been near them since.
Phil
Globat does suck a**. Slow as hell.
Had a client with 1and1 for a while – the server went down – I called 1and1 support…
…I don;t think the Chinese woman at the other end knew what a website was, let alone a server.
Emergency support emails may sometimes be answered – within a couple of weeks.
Got them out, won’t touch them with a bargepole.
I am a customer of their german division 1 und 1 since 2000. Had never problems, but I never needed any support and they aren´t cheap. I am only to lazy to move the hosting.
Heh – they sometimes even block the Googlebot – it uses too much bandwidth
.
FWIW – there’s a big difference between 1&1 US and 1&1 Europe. European hosting seems to work much better.
Comment Removed
Editors Note: Having a differing opinion is fine, however if you don’t have the nerve to post from a real email and not an anonymous disposable NYMS.NET (yes I do know about them) or other similar service expect to have your comment removed.
I second that. I have a failing server (hardware problem) and the ONLY thing they will do is nuke the machine. So I switched to colo.
Why didn’t you read its reviews at webhostingtalk before purchasing the plan ? , I think it does worth it.
The first time i’ve visited this hosting company’s site was about 2 years ago.
Then, recently in one of those business/entrepreneur magazines, they have been splashing pages of advertisements about their “Great” customer service and attractive prices…
It’s surprising to see them spending so much in trying to acquire new customers, rather than allocate some to improve customer service. At the end of the day, website owners just want to run a website that will be live, and not be bogged down with technical glitches every now and then, right?
Despite the 1&1-bashing here, I love 1&1 for their domain prices and features, and will probable move a couple (but not all) of my smaller sites there soon. I checked Netcraft.com and they tend to be very stable and have high bandwidth. With a company that big, I guess some people are bound to have problems, but I don’t need or expect a lot, so I should be fine. I bet ALL hosts have people who claim they suck…guess you can’t please everyone all the time.
1and1 is truly a horrible hosting company, their support is in the Philippines and their service is far below par, you get what you pay for.
- http://www.thehostguru.com
Ya’ll are right. 1and1 is truly a terible site to deal with. When you call to cancel, they say you have to use the web interface which is a joke. I called my bank and filed a claim against them. I will probably end up mailing them a cease and desist order to stop the whole process.
IMPORTANT!!!!!
Keep every email and invoice they send you. If you don’t, your bank may not issue a credit for your account.
They do suck! Their customer support reps leave you wondering if you actually got an answer when you hang up. I am looking for colaborative software and someone thought 1&1 offered it. I went there only to find out it was like reading a dictionary! You don’t get to see a sample what it looks like. There’s the first sign that it sucks! Anybody know of a good task management program?
This is something I don’t understand. I’ve dealt with hosting companies that have made me scratch my head and wonder, “Why did you even set up shop?”
In my mind, two things make for a good hosting company. Reliability and support. You want reliability so you don’t have to think about problems. But when a problem arises, you want the support to go with it.
I’ve had similar problems with a company called MidPhase. I only chose them because of a bundled package when they partnered with Interphase Software. I had a problem once and email customer “support” at MidPhase. I basically got blamed for the problem and was told “none of our other customers have that problem.” Excuse me??
I complained, and so did many others. The result of all those squeaky wheels is that Interspire (a great company) dropped MidPhase as a hosting partner.
Keep squeaking Gray!
-Rob
Lovely. I just signed up with 1&1 for a cheap personal account so family could see some photos. Today I tried for over an hour to connect to server and kept getting weird errors. Turns out, the servers were down all morning! Next, my emails were not working at all. I verified all the settings on my end and could not find anything wrong. After a tech email, the repsonse was “we have reset your emails and they will be working in an hour”. Here it is the second with this company and I find down servers and bad emails. Of course they required a year of hosting so I’m stuck any way you look at it…
I have had the same problems about billing. Had the account for around 30 days and cancelled because they did not include the free domain name. I was planning to re-open the account and have them repurchase the domain name as the hosting included this. But then I was sent numereous emails claiming non payment and they would take my account into collections. It took over 6 months to try to clarify that I only had the account for 30 days within their trial period. They kept insisting I needed to pay until I wrote to them that I would report them for false advertisement and fraud. They were just plain rude. I originally had the intentions to re-open the account but after this bad experience I decided to stay away. I am wondering who is behind 1and1.com? Are they some crooks or stingy people who concentrate so much on money that they forgot what customer service is about. Their prices are certainly attractive but they dont hold their promises. I think it’s time that someone look deeper into this company to protect other innocent victims.
I also gave them a try. My problems was that when my account was created, they actually created two. I canceled the first one and did not know about the second one until I got a collections bill. I explained to them what had happened, which was quite evident, and all they said was that they could not do anything about it. I am not a person to sue, but if someone wanted to put together a class-action suite, they could count me in on this one!!
I’m sure that account department policies don’t suck (from their management’s perspective). They probably have so many ex-clients that pay for month’s they did not use (aka post-cancellation) that the money earned is likely significant.
Just like the insurance industry… screw the client and know that the majority won’t fight back.
Hi, Thanks for the tip about 1&1. I was going to use them for an ecommerce site but thats out of the window now. Can you recommend any other hosting firm that DO supply good service!?
1&1 waht a bunch of bullc**p. I got their cheapest package just to try them out. Comes out there is no upload link any where in the friggen control panel to post your files. I call them and I get this dude that gives me the run around and continues with I have to use the website idiot builder. just crap! Go to cancel there is nothing in site for one to cancel. I had to phone them to get a affiliated cancel link. Lesson learned……..stay away.
First 1and1 tried to take us to collection and then , they had to give us a credit.Now 1and1 Internet took 173 of my domains off line without my consent. Domains that registered to me and paid for by me. I now registered http://1and1classactions.com
and I have my correspondence in safe keeping at http://1and1mail.blogspot.com
http://1fax.biz is where the fax I sent them is posted .
1and1 Internet where are my 173 domains ?
I am asking The Attorney General of the Commonwealth of Pennsylvania to Investigate the T&C of 1and 1 ’s contract.
If you wish to see my BBB Video it is on the group page of my website http://cottagenorth.com
http://1and1blogs.com
and http://1and1groups.com are also my portals
I have lost 173 Domains to 1and 1 Internet and am now trying to amaintain my search engine ranking with tags . If you search yahoo! for 1and1 classactions, you will find several of my broken links.Which 1and1 Internet deactivated. http://1and1classactions.com is a substitute posting blog for my communications.
Glad I saw this before I signed up! Leads to a question: How does a beginner who wants a web site for their business, know which of all these inexpensive hosts are any good? It’s mind-boggling just trying to sort through all the self-promotion. Would appreciate any suggestions. Thanks.
Not only do they suck they are incompetent. They unplugged my dedicated server due to some vulnerability and then forgot. after a dozen phone calls (to some foriegn country help desk) they finally figured out it was something they did but it was too late they reimaged it without even checking to what the problem was. whats worse is after it was a reimage i ran a rootkit check and it had a rootkit. the only people with access were the 1&1 techs. I cancelled and did a bank chargeback and they are still billing me. They are definately the MOST IMCOMPETENT hosting company around. stay away if your website depends on it.
They are getting on my nerve and I’m willing to file a class action if others are willing to join…
I got a phone call from collection agency eventhough I requested to close the account back on November of 2006…I’ve kept a copy of that email and I will sue their asses…we need to teach’em an American lesson…How to Do business in America !! not how to screw’em…is anyone willing to take an action !!!
So what IS a good hosting provider that has:
SSH
Perl
Python
Ruby
cron
procmail
I don’t need a lot of disk space, but I do need SSH (no, I’m not mixing it up with SSL. SSL would be nice too, but the main thing is SSH). So far have found he.net which is decent but has a very low disk allowance. pair.com comes close too but they kill jobs randomly based on memory usage, so for example checking email online with mutt or pine is impossible because the process gets killed immediately.
It’s interesting reading all the repetitive posts saying the exact same thing. I’ve been with 1and1 for approx 4 years now, I’ve also been with a few other hosting companies at the same time. Although I will admit that their customer support is not exceptional it’s by far not the worst I’ve encountered, yes I’ve had moments of down time – I monitor with alertsite and so far they are meeting their 99.99% uptime commitiment. As for cancelling accounts, I’ve had no problem with cancelling and transferring accounts and domains. As with any offshore call center (find me one company that offers as much for so little that doesn’t use offshore call centers) you have to be calm and clear, and focus on your communication verifying all pertinent details.
I’m suspecting from what I’ve read in this thread that there are a lot of frustrated people who because they expect the world to do everything for them.
I would suggest that 1and1 is no worse and no better than any other inexpensive hosting company, and I find it sad that everyone feels the need to be focused on reinforcing the negative.
Do NOT be fooled. 1and1 claims to have 24-48 hr setup time for their dedicated servers. After on hold for a LONG time, their call center tells me that it will now be “around another 7 days as I am 4th in the queue” Their false advertising would be acceptable if they accepted responsibility and acknowledged their backlog and compensated adequately.
Instead, their call center claims they can not access any supervisors and assures me that my emails to complaints@1and1 go directly to UPPER LEVEL management. So far been 3 full days without ANY kind of acknowledgment, let alone resolution.
Customer support acknowledged that they are in talks with their Marketing department and need to pull that advertisement of the 24-48hr turnaround time.
Customer Support also claimed that they do not have access to any supervisors and do not give out last names and email addresses when I asked so that I can maintain some kind of record!
I have all records of my unanswered emails but seems that I need to begin the cancellation process sooner, rather than later? I guess I must search for an alternate hosting site now.
Yes, stay away from 1and1,!
Is 1&1 on the rocky road to ruin? I recall Registerfly really reduced its prices before it went to the wall – is there a trend in the demise of domain registration companies who shamelessly reduce their prices in an attempt to lure the unwitting and rape their credit cards? Mmm?!
“Penny wise pound stupid†– That is what it all boils down to when customers end up getting rear ended.
Hazarding a guess, for the UK at least, one could suspect 1&1 to be in breach of the trades descriptions act, falsely claiming to be and do something they are not and do not commit to doing, respectively.
Correct me if I’m wrong, but I considered it standard practice of any seller on the net to acknowledge by email, at the very least, that a transaction has been undertaken for ‘X’ successful or not, especially where credit card details have been provided – I repeat… ESPECIALLY WHERE CREDIT CARD DETAILS HAVE BEEN PROVIDED!!
Surely it’s the consumers right to receive confirmation – it’s a reasonable expectation, isn’t it? That is what confidence is built on, isn’t it?
Let’s see if 1&1 dare to charge the card, not having provided anything.
But no, not 1&1, they appear to be exempt from ‘Standard Practices’.
It is generally considered that there is enough doubt and uncertainty in this world, let alone on the net, without 1&1 adding to it, leaving you wondering if indeed you’ve done the right thing by even considering them. Philippino/Cherman/Yankee doodle dandies ‘support’ [sic] centres whose only advice is that they will ‘escalate your concern within 48 hours’, not action your concern within 48 hours – the devil is in the gibberish [sic].
How difficult is it in this day and age to register a domain name for crying out loud? Not even an email to say ‘thanks for your order’ – even ‘get stuffed’ would have been a better response than nothing at all.
If 1&1 think that by doing nothing is going to achieve anything, they can only begin to go down hill from here on in.
Another ‘Registerfly’ looming perhaps?!
So, once again, I sought Go Daddy to bail me out of what could have been a disaster with the prospect of losing a potentially valuable domain name and suffix for an extended business planned later in the year. Smooooooth as silk! Instant registration!! [Total DNS control and MX records – Available]
What on earth possessed me to even think about 1&1 in the first place, I just don’t know. Well, yes I do actually – ‘penny wise, pound stupid’, that’s me, and I’m proud to admit it – after all, realizing it prevented me from the rear ending referred to earlier.
‘One and one’ reason alone caused this message to be drafted, and that was to raise awareness of the uncertainties surrounding just the attempt to buy a simple domain name from 1&1 – I waited, and waited, and waited some more, but nothing – if they can’t perform on that front and at that level, how can anyone expect consistent reliable behaviour from them with greater, potentially mission critical and dependable aspects of hosting (large or small) at all levels, and for all people? HOW? The answer is, you can’t – So don’t.
“A principle isn’t a principle, until it costs you money”.
You have been warned! Whose reputation is more important to you, yours, or what they’ve got left of theirs?
I ordered a dedicated server 2 weeks ago and I still haven’t got it. They say there is a technical problem with the setup and it will be resolved. It hasn’t been resolved in a long time. I sent several mails to complaints@1and1.com and no response. I will let you know how long it takes for them to set it up. Their FAQ says 24-48 hours for set up. Don’t believe it. It looks like 4 weeks or longer.
I have complained and they canceled my policy! now i cannot unlock my domain name. i would be thrilled to start a class action
It’s Easter and My Bunny Groups are still dead at the hands of 1and1.com . 1and1 remain on the web, but as far as I am concerned I would not call what they do business. I am looking forward to the day where they rip off a few good lawyers who know the game. It is easy to say I will sue them , but let’s be realistic. They almost govern ICANN and have The State Of Pennsylvania eating out of their hands.People like OZO- comment 39. Make a lot of noise that goes nowhere. It is the voice of frustration with no return address or contact point and an invitation to join nothing. Since I got screwed by 1and1 Internet I found Chris at http://bankraid.com and http://wolf-howl.com who do a good job at achieving results in exposing 1and1 Internet for what they are.
I set up http://1and1easybutton.com and you can go there to file complaints for what it’s worth. I have been in communication with the BBB since January and it’s a back and forth game. If I quit it will show up as a case resolved in 1and1’s favour. If I keep complaining they remain with their unsatisfasctory record. I will shortly be 1 of five million complainants in my overall analysis. 1AND1 KEEP TELLING THE BETTER BUSINESS BUREAU that I requested to have my account closed and it is an out an out lie. What I asked them was to close the account when all the domains expired which is quite a differnet scenario.
may 1and1 get their just deserts for Easter “Brown eggs not covered with chocolate
but whith what they dish out pure crap!”
Read Their T&C
“You waived your rights to class actions, trial by jury and to top it all your clams 2.1.7 “slang for money ”
To all who have been victimized by 1and1
Happy Easter !
To 1and 1 I stick with numbers ,4 letter words nothing less, Eat Brown ” EGGS ” !
By attorney) IT= 1and1…
it is aware that critical consumer websites exist and is aware of their content. No one organisation is above criticism and all companies must listen to its customers, or face the inevitable decline”
(This will be transposed to http://1and1mail.com where I keep my 1and1 correspondence.)
They pretend they listen but the truth is they do not understand . I think for them most of the Eglish Language remains to be translated by Google whom they are trying to capitalize on by having you join through them.
submitcomments@yahoo.com
or pixles@cottagenorth.com
Sorry- Re previous post
http://1and1mail.blogspot.com for my reference box and correspondence!
Only 1and1 rate themselves AS PERFECT , I tend to make mistakes , Joyeuse Paque
Current Events ! I received a phone call from Anne-Marie of The Pennsylvania Attorney General’s office.Finally my case is closed. Conclusion: I agreed to the terms of contract of 1and 1 and I cancelled my account.-The problem with this scenario is , “Frankly ,I did not know what the terms of contract were , and secondly 1and1 INTERNET IS SAYING I CANCELED MY ACCOUNT and I am saying I did not cancel my account! My docummentation is in order and I have more than substantial proof. Today , I went to The Federal Trade Commission’s site and lodged a complaint against The Attorney General’s office in Pennsylvania, (where 1and1 incidently have their office.)previously , The Better Business Bureau sent me a letter saying if they do not hear from me , the case has satisfactorily been resolved.
You see, ICANN, Internic, The Better Business Bureau , The Attorney Generals Office, Paul La Gronde at NBC-2 all present themselves as the good guys, supporters of just causes and as Consumer Protection Organizations.Are They ?
I find I am not alone to have been ripped off by 1and1 , but all these guys try to make me feel I am a unique and a wrongful complainant. Then I go search “1and1 customer service” at Yahoo and Google and I reboost my batteries. If you want to read my stuff about The Attorney General Complaint go to my mail files at
http://1and1mail.blogspot.com
Investigate 1and1 ,
Who will investigate 1and1 ?
http://investigate1and1.blogspot.com
i just transferred my domain registration to 1and1 (or to whomever they contract with for that) and here’s an email i just (while in a somewhat agitated state) wrote them regarding what transpired:
thank you for your reply, but no, I only transferred my domain to your domain registrar service, i NEVER asked you to change my nameservers. when i submitted information for the transfer of my domain to your registry, you never asked what nameservers to use, so OF COURSE i expected you to use the existing nameserver settings (from whois data that i know you had because YOU SENT THE WHOIS DATA TO ME)!
BUT YOU DIDN’T! you instead directed my domain name AWAY FROM MY ACTUAL WEBSITE and instead TO some stupid placeholder page. you never told me you were going to do that. and, given that you are selling domain name registration and transfers, you would have to be complete IDIOTS if you just ASSUMED that I would assume (without your telling me!) that you would do something like that!
WHAT I AM IN CONTROL OF is FIXING what YOU BROKE, but of course my fix will only take effect after my WEBSITE AND EMAIL HAVE BEEN OFFLINE FOR one or more DAYS THANKS TO YOU putting your own nameservers in my registration.
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