Personal Account Representative With No Last Name
June 29th, 2007 by Michael Gray in Random ThoughtsIf you're new here, you may want to subscribe to my RSS feed. Read my top posts or learn more about Michael Gray. Want more frequent updates follow me on Twitter. Thanks for visiting!
I just got an email from a company I like and have been using for years. The email Tells me that I have a new personal account representative. However not giving me the persons last name anywhere in the email they just sent me, is somehow less than believable. The only thing that does is make me think you got a high paid consultant to tell you can
Sphere It
June 29th, 2007 at 11:20 am
I got those from a company I like as well — it makes you wonder if the first name was just made up to make it look personalized when in reality the account goes straight to an email queue.
June 29th, 2007 at 12:55 pm
Or, just as likely, despite the fact that he wants you to call him “Bob”…the account rep’s real name is Mohinder.
July 1st, 2007 at 10:11 pm
I kind of agree. Talking with an anonymous representative gives that cheap retail automated feel to the communication side of things.
July 7th, 2007 at 6:44 pm
Hmm..sounds like dealing with MSN’s pay per click center, once you reach the “platinum” level, you get a “special” email contact, but not the actual representative’s name.