So when I was at the Google Dance a few weeks ago I met and talked with some of the engineers. I spoke at length with one of the engineers for Google documents about feature developments/requests yada-yada-yada, and he was nice enough to give me his card. I was working with Google docs again tonight, had an issue and dropped him an email about it, and 5 minutes later he emailed me back with an answer. So at 1:24 AM in the morning over labor day weekend, I got a personal response to my question, on the spot! Man that’s totally freakin’ amazing, he should absolutely get a gold star or whatever they give at Google for that!
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Google did something right? Could just be a fluke
Damn your right, even on labour day… Some employees are really dedicated and honest. They should receive indeed a golden star!
I’ve had simialrly quick replies from some Microsoft employees after reporting issues. Big companies aren’t as “big” as they used to be anymore
Don’t minimize the potential impact the Blackberry can have on how we perceive responsiveness. Perhaps the Google engineer was hacking code in his office at 1:00AM or maybe he was slacking at a local bar when he responded.
Yeah, it is nice.
I too will often respond to e-mails over the weekend and yes, probably tomorrow too.
Laptops are great, that’s all I have to say
“(…) he should absolutely get a gold star or whatever they give at Google for that!”
I believe they hand out a Google Lava Lamp for that.
Google does a lot of things right compare to microsoft!
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