Squidoo Customer Service, Part II

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So I mentioned in my Squidoo Customer Service post on Friday that I was having problems getting my account to work. I filled out a feedback and made my blog post about the incident. To be perfectly honest I would have been quite happy with tech support doing whatever behind the scenes voodoo was necessary to get me in, but what ended up happening was much more interesting.

Friday afternoon I got an email from Seth Godin referencing my blog post. NOT Seth’s secretary, his assistant, or someone from his staff, but Seth himself. Now I have to imagine Seth a very busy man, but the fact that he is monitoring the blogosphere for mentions of his projects AND responding to them personally is impressive. He told me to expect an email from someone in tech support, which arrived a little while later. Now I work weekends, but understand that most people don’t, and if a response didn’t come on until Monday morning, I would have understood and not been upset. However surprisingly I got a response on Saturday! A few emails later I was able to reset everything, confirm my account and get in. I haven’t had a chance to build anything into mine yet, but you can check out Squidoo Lens of Peter Da Vanzo who runs Search Engine Blog or the Squidoo Lens of Eric Giguere of Make Easy Money with Google to see what some people are doing with it.

Now what happened for me with Squidoo is something businesses should pay attention to. Squidoo is still in beta so some bugs are to be expected. As I mentioned above, anyone who just pushed the buttons on the backend to get me in, would have made me happy. However getting a personal email from the person runs the project and getting someone from tech support to help me on the weekend, is going above and beyond the call of duty, and is exceptional customer service. So well done gentlemen, well done indeed.

Categories:( seth.godin | seth.godin | squidoo | squidoo | customer.service | customer.service)

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