Comments on: Moniker, 1and1, and GoDaddy http://www.wolf-howl.com/business-issues/moniker-1and1-and-godaddy/ Michael Gray rants on SEO the internet and media Sun, 25 Oct 2009 18:58:50 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: chand http://www.wolf-howl.com/business-issues/moniker-1and1-and-godaddy/comment-page-1/#comment-59495 chand Sun, 14 Oct 2007 15:49:06 +0000 http://www.wolf-howl.com/?p=121#comment-59495 First, let me tell you that I've been having upto 50 domains from godaddy for many years now. Had no problems at all. But since their prices are low on hosting I started moving all my websites gradually. And I tell you that they are NOT a good hosting service. They are simply not setup for that. Here is the problem I had. I had delux hosting services from godaddy.com. My domain name is quranrss.com. It allows maximum of 100GB space. And I had upto 90GB uploaded. On Sep 27 2007, before launching, I linked a dedicated IP which caused problems in the hosting service. I opened a ticket (Incident ID: 2666739). They fixed the problem but I lost about 50GB of data. So I replied again saying that my data is lost. Couple of days later I get my 90GB back but also have extra 40GB that should have been deleted. Anyhow, I logged in and deleted the extra even though it was not my mistake. On 10/10/2007 I get an email regarding overuse. I logged in again and made sure the total data is not more than 100GB. It was not. And since the data was indeed 90GB, and since it was a bug in Godaddy software, I thought they will fix it. On 10/13/2007 I get an email saying I was billed $ 2457.98. I contacted Godaddy multilple times on the same day. They would not resolve it and they would not provide a upload history. They confirm that it is less than 90GB though. I contacted various people and they act dumb. I am now disputing the charge and I hope it will be resolved. I've also filed a complaint at bbs.org I've still have a dedicated server with them which I'll plan and move out in a month's time. Anyone had similar issues ? First, let me tell you that I’ve been having upto 50 domains from godaddy for many years now. Had no problems at all. But since their prices are low on hosting I started moving all my websites gradually. And I tell you that they are NOT a good hosting service. They are simply not setup for that. Here is the problem I had.

I had delux hosting services from godaddy.com. My domain name is quranrss.com. It allows maximum of 100GB space. And I had upto 90GB uploaded.

On Sep 27 2007, before launching, I linked a dedicated IP which caused problems in the hosting service. I opened a ticket (Incident ID: 2666739). They fixed the problem but I lost about 50GB of data. So I replied again saying that my data is lost. Couple of days later I get my 90GB back but also have extra 40GB that should have been deleted. Anyhow, I logged in and deleted the extra even though it was not my mistake.

On 10/10/2007 I get an email regarding overuse. I logged in again and made sure the total data is not more than 100GB. It was not. And since the data was indeed 90GB, and since it was a bug in Godaddy software, I thought they will fix it.

On 10/13/2007 I get an email saying I was billed $ 2457.98. I contacted Godaddy multilple times on the same day. They would not resolve it and they would not provide a upload history. They confirm that it is less than 90GB though.

I contacted various people and they act dumb. I am now disputing the charge and I hope it will be resolved. I’ve also filed a complaint at bbs.org

I’ve still have a dedicated server with them which I’ll plan and move out in a month’s time.

Anyone had similar issues ?

]]> By: D http://www.wolf-howl.com/business-issues/moniker-1and1-and-godaddy/comment-page-1/#comment-56145 D Thu, 17 May 2007 20:17:28 +0000 http://www.wolf-howl.com/?p=121#comment-56145 I have encountered similar situation with 1and1 hosting service. When there is no problem, it sits there fine. If there is problem, such as can't retrieve email, dropped hosting connection and especially billing issues, their people just keep silent for weeks and even months. They do not like to answer clients enqiries and just keep silent. Even if you sent bad comment and suggestion to their feedback email, there is no change at all. Just like no one want to deal with you as client. I've been using internet service and hosting for more than 12 years and never experience such bad customer services at all. I have encountered similar situation with 1and1 hosting service. When there is no problem, it sits there fine. If there is problem, such as can’t retrieve email, dropped hosting connection and especially billing issues, their people just keep silent for weeks and even months. They do not like to answer clients enqiries and just keep silent. Even if you sent bad comment and suggestion to their feedback email, there is no change at all. Just like no one want to deal with you as client. I’ve been using internet service and hosting for more than 12 years and never experience such bad customer services at all.

]]> By: Bob http://www.wolf-howl.com/business-issues/moniker-1and1-and-godaddy/comment-page-1/#comment-767 Bob Mon, 27 Feb 2006 17:25:44 +0000 http://www.wolf-howl.com/?p=121#comment-767 This is the very reason even the 1and1 users banded together and run their OWN support forums at http://www.1and1faq.com ! Sad isn't it. This is the very reason even the 1and1 users banded together and run their OWN support forums at http://www.1and1faq.com ! Sad isn’t it.

]]> By: mongoo http://www.wolf-howl.com/business-issues/moniker-1and1-and-godaddy/comment-page-1/#comment-369 mongoo Sat, 21 Jan 2006 19:57:35 +0000 http://www.wolf-howl.com/?p=121#comment-369 Ozh, Where did you find that information? Ozh, Where did you find that information?

]]> By: Ozh http://www.wolf-howl.com/business-issues/moniker-1and1-and-godaddy/comment-page-1/#comment-183 Ozh Tue, 03 Jan 2006 08:48:44 +0000 http://www.wolf-howl.com/?p=121#comment-183 The thing is, 99% of spammers' domains are actually registered with Moniker. The thing is, 99% of spammers’ domains are actually registered with Moniker.

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