Moniker, 1and1, and GoDaddy
January 3rd, 2006 by Michael Gray in Business IssuesIf you're new here, you may want to subscribe to my RSS feed. Read my top posts or learn more about Michael Gray. Want more frequent updates follow me on Twitter. Thanks for visiting!
So I’ve been reading lots of the GoDaddy Horror Stories lately, and decided to start moving my domains to another registrar. All the big dogs seem to recommend Moniker.com. I listen to Monte’s show on Webmaster Radio and met him at the last Pubcon in Vegas, so decided to give it a go.
A few years ago 1and1.com was running a promotional offer of three years free hosting. At the time I was working for someone else so I signed up. The service was decent and I had no real problems with them. At the time I was actively looking for design jobs to build my FU start up capital so I recommended 1and1 to the client. Time went by and my site started to grow and get real traffic. I started getting notices from 1and1 that I had gone over my monthly traffic allowance and was going to have to pay. The amount was minimal ($5) a month so no biggie. Then one day my site went down, after an hour or so it didn’t come up so I logged into 1and1 to find a number to call. I remembered seeing it, but for the life of me couldn’t find it. Normally I have a pretty decent memory about things like that, so got annoyed that the only thing I could find was an email contact form. On a hunch I then logged into my clients admin panel and there was the number plain as day just where I remembered it. So I called up the number explained my situation and the guy on the phone gave me a hard time saying this number was for paying customers and my domain was on the free plan, so I wasn’t allowed to call this number. 1and1 lost a me as a customer that day. Oilman turned me onto Pair who has been rock solid.
This domain was still registered with 1and1 but I’m doing some big promotions on for 1Q 2006 and decided this would be as good an opportunity as any to move it Moniker and be done with them. I initiated the transfer the day before Christmas. I’ve bought and sold domains before and transferring is usually pretty painless. However after nearly 5 days and a series of emails to 1and1 my domain was stuck in limbo. I dropped an email to Moniker and within 24 hours the issue was resolved. That is how you win customers.
Sphere It
January 3rd, 2006 at 3:48 am
The thing is, 99% of spammers’ domains are actually registered with Moniker.
January 21st, 2006 at 2:57 pm
Ozh, Where did you find that information?
February 27th, 2006 at 12:25 pm
This is the very reason even the 1and1 users banded together and run their OWN support forums at http://www.1and1faq.com ! Sad isn’t it.
May 17th, 2007 at 4:17 pm
I have encountered similar situation with 1and1 hosting service. When there is no problem, it sits there fine. If there is problem, such as can’t retrieve email, dropped hosting connection and especially billing issues, their people just keep silent for weeks and even months. They do not like to answer clients enqiries and just keep silent. Even if you sent bad comment and suggestion to their feedback email, there is no change at all. Just like no one want to deal with you as client. I’ve been using internet service and hosting for more than 12 years and never experience such bad customer services at all.
October 14th, 2007 at 11:49 am
First, let me tell you that I’ve been having upto 50 domains from godaddy for many years now. Had no problems at all. But since their prices are low on hosting I started moving all my websites gradually. And I tell you that they are NOT a good hosting service. They are simply not setup for that. Here is the problem I had.
I had delux hosting services from godaddy.com. My domain name is quranrss.com. It allows maximum of 100GB space. And I had upto 90GB uploaded.
On Sep 27 2007, before launching, I linked a dedicated IP which caused problems in the hosting service. I opened a ticket (Incident ID: 2666739). They fixed the problem but I lost about 50GB of data. So I replied again saying that my data is lost. Couple of days later I get my 90GB back but also have extra 40GB that should have been deleted. Anyhow, I logged in and deleted the extra even though it was not my mistake.
On 10/10/2007 I get an email regarding overuse. I logged in again and made sure the total data is not more than 100GB. It was not. And since the data was indeed 90GB, and since it was a bug in Godaddy software, I thought they will fix it.
On 10/13/2007 I get an email saying I was billed $ 2457.98. I contacted Godaddy multilple times on the same day. They would not resolve it and they would not provide a upload history. They confirm that it is less than 90GB though.
I contacted various people and they act dumb. I am now disputing the charge and I hope it will be resolved. I’ve also filed a complaint at bbs.org
I’ve still have a dedicated server with them which I’ll plan and move out in a month’s time.
Anyone had similar issues ?